QUALITY, REGULATIONS & CARE STANDANDS
At Primecare Health Ltd, quality, safety and dignity are central to everything we do. We are committed to delivering high standards of care in Edinburgh and West Lothian through strong governance, trained staff and a culture of continuous improvement.
Our services are designed to provide reassurance to individuals, families and professionals, ensuring care is delivered safely, respectfully and in line with regulatory requirements.
Regulation & Registration
Primecare Health Ltd is registered with the Care Inspectorate and the Scottish Social Services Council (SSSC) and complies with relevant professional standards and regulatory requirements.
We are also members of the Homecare Association and Scottish Care, reflecting our commitment to good practice, professional development and continuous improvement within the care sector.
Our services are subject to regular inspection, oversight and review to ensure they are delivered safely, professionally and in line with required standards.
Governance & Professional Standards
We operate within a clear governance framework to ensure accountability, consistency and effective management of our services.
This includes:
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Compliance with Care Inspectorate requirements
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Adherence to SSSC Codes of Practice
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Membership standards set by the Homecare Association and Scottish Care
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Clear policies and procedures that guide how care is delivered
Strong leadership and oversight ensure that services are well-managed and continuously reviewed.
Safeguarding & Protection
Safeguarding is a core priority at Primecare Health Ltd. We have robust adult support and protection procedures in place to ensure individuals are protected from harm, neglect or abuse.
All staff receive safeguarding training and are supported to recognise, report and respond to concerns appropriately. We operate a zero-tolerance approach to abuse and take all concerns seriously.
Staff Recruitment, Training & Supervision
High-quality care depends on skilled, supported staff.
All team members are recruited through safe recruitment practices, including appropriate checks such as PVG Scheme membership and SSSC registration where required. Staff complete a full induction programme and receive ongoing training relevant to their role.
Regular supervision and performance review ensure staff are supported, competent and able to maintain high standards of practice.
Quality Assurance & Continuous Improvement
We monitor and review the quality of our services through regular audits, supervision, service reviews and feedback from individuals and families.
Learning from feedback and inspection outcomes helps us identify improvements and implement action plans that enhance the quality of care delivered.
Equality, Diversity & Inclusion
Primecare Health Ltd is committed to equality, diversity and inclusion. We respect each individual’s identity, beliefs and preferences and deliver care in a non-discriminatory and inclusive way.
Our Commitment to You
Choosing a care provider is an important decision. At Primecare Health Ltd, we are committed to delivering care that is safe, well-managed and professionally regulated.
If you would like more information about our standards, regulation or approach to quality, please contact us — we are always happy to help.