QUALITY & REGULATIONS
At Primecare Health Ltd, quality, safety and dignity are central to everything we do. We are committed to delivering high standards of care through strong governance, trained staff and a culture of continuous improvement.
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Our services are designed to provide reassurance to individuals, families and professionals, ensuring care is delivered safely, respectfully and in line with regulatory requirements.
Regulation & Registration
Primecare Health Ltd is registered with the Care Inspectorate and the Scottish Social Services Council (SSSC) and complies with relevant professional standards and regulatory requirements.
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We are also members of the Homecare Association and Scottish Care, reflecting our commitment to good practice, professional development and continuous improvement within the care sector.
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Our services are subject to regular inspection, oversight and review to ensure they are delivered safely, professionally and in line with required standards.
Governance & Professional Standards
We operate within a clear governance framework to ensure accountability, consistency and effective management of our services.
This includes:
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Compliance with Care Inspectorate requirements
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Adherence to SSSC Codes of Practice
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Membership standards set by the Homecare Association and Scottish Care
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Clear policies and procedures that guide how care is delivered
Strong leadership and oversight ensure that services are well-managed and continuously reviewed.
Safeguarding & Protection
Safeguarding is a core priority at Primecare Health Ltd. We have robust adult support and protection procedures in place to ensure individuals are protected from harm, neglect or abuse.
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All staff receive safeguarding training and are supported to recognise, report and respond to concerns appropriately. We operate a zero-tolerance approach to abuse and take all concerns seriously.
Staff Recruitment, Training & Supervision
High-quality care depends on skilled, supported staff.
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All team members are recruited through safe recruitment practices, including appropriate checks such as PVG Scheme membership and SSSC registration where required. Staff complete a full induction programme and receive ongoing training relevant to their role.
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Regular supervision and performance review ensure staff are supported, competent and able to maintain high standards of practice.
Quality Assurance & Continuous Improvement
We monitor and review the quality of our services through regular audits, supervision, service reviews and feedback from individuals and families.
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Learning from feedback and inspection outcomes helps us identify improvements and implement action plans that enhance the quality of care delivered.
Equality, Diversity & Inclusion
Primecare Health Ltd is committed to equality, diversity and inclusion. We respect each individual’s identity, beliefs and preferences and deliver care in a non-discriminatory and inclusive way.
Our Commitment to You
Choosing a care provider is an important decision. At Primecare Health Ltd, we are committed to delivering care that is safe, well-managed and professionally regulated.
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If you would like more information about our standards, regulation or approach to quality, please contact us — we are always happy to help.